
Using the Internet, there are times when players may lose their connection to the server. This may occur for any number of reasons including:
When this occurs in limit cash games, we do not want to penalize a player holding a strong hand. We therefore grant each player one disconnect all-in event in every 24-hour period. A disconnect all-in in such cases is treated the same way as when a player has too few chips at the table to cover a bet - a side pot is created for any further betting between the remaining players, while the player who is all-in competes for the main pot only. If a player has used his allocated number of all-ins for the day and loses connectivity or times out, the hand is folded.
Due to the potential to abuse our all-in policy, we do not grant any disconnect all-in protection for pot-limit and no-limit games, nor in tournament play. Regardless of the reason, if you fail to act in the required time, your hand will be folded.
To prevent players from pretending to have lost their connection with the server when it might be advantageous financially, we limit the number of disconnect all-in events any player has in a 24-hour period. This will prevent abuse by pretending to have lost connectivity. Players who misuse the disconnect all-in will not be granted any such protection in the future - our software can detect lost connections as opposed to non-responding but still connected players.
Collusion can be a problem in both physical and virtual poker rooms. Collusion is when two or more players attempt to bet in a fashion that allows added gains. Quite simply, collusion is cheating and we do not tolerate it.
In a physical poker room, trained staff watching the behaviour of the players at a table can detect collusion. This method is largely dependent on having adequate numbers of properly trained staff. In our poker room, we do not only rely on the human factor.
Our software is designed to detect collusive behaviour. We monitor who plays together, types of hands and how they are bet, and unusual betting patterns. We cannot divulge all the techniques we employ but our collusion detection system is always watching.
If you feel you have been the victim of collusion, please notify one of our hosts. It will help if you can note the hand number at the top of the screen. Our hosts will be able to use the information you supply to correlate to system generated incident alerts.
Cheaters will be barred from playing at our poker room!
This is a community and as in any community there are rules about behaviour. These rules are intended to maximize the enjoyment and comfort of all players and visitors. Please follow these rules. Violators will be contacted and risk suspension or banishment.